Aiways customer service

In Europe, customer service (including technical support) is provided at national level by a network of established specialists. These partners undergo ongoing training and development on the U5, allowing them to provide you with exemplary service.

0 .000 km
Inspection interval
After 0 years
At least 75% battery capacity
0 .000 km warranty
Or 8 years on the battery

Aiways warranty

Vehicle warranty

You enjoy a five-year or 150,000 km manufacturer's warranty on the U5, depending on what comes first. What's more, Aiways guarantees a minimum battery capacity of 75% after eight years or 150,000 km. An eight-year manufacturer's warranty – or a warranty on the first 150,000 km – applies in respect of the motor and the electronic control unit as key components, depending on what comes first in each case.

The bodywork is even subject to a corrosion protection warranty of ten years, with no mileage limit.

Spare parts

You will have a warranty of two years (or 20,000 km) on spare parts. For all other parts, a warranty of one year (or 20,000 km) applies. Once again, it depends on which comes first.

Discover the PUMP App!

Aiways has partnered with the world's fastest charge and route planning app to make your time on the road as seamless as possible. Fully integrated into the Aiways / PUMP APP, the app accesses your real-time location and live vehicle data to locate the best charging stations along any route in Europe. It will also inform you on charging times, while the Pro version – which is free for Aiways drivers for 3 months and costs 4.99 EUR/month afterwards – will even let you set up custom battery SoC levels and check for preferred operators close by – just like a premium, built-in system would.

Easy charge and route planning with PUMP

Want to keep an eye on charging times, charging stations and availability along your route?

Then download the free PUMP app for iOS.

Any other questions?