Aiways customer service

In Europe, customer service (including technical support) is provided at national level by a network of established specialists. These partners undergo ongoing training and development on the U5, allowing them to provide you with exemplary service.

0 .000 km

Inspection interval

After 0 years

At least 75% battery capacity

0 .000 km warranty

Or 8 years on the battery

U5 warranty

Vehicle warranty

You enjoy a five-year or 150,000 km manufacturer’s warranty on the U5, depending on what comes first. What’s more, Aiways guarantees a minimum battery capacity of 75% after eight years or 150,000 km. An eight-year manufacturer’s warranty – or a warranty on the first 150,000 km – applies in respect of the motor and the electronic control unit as key components, depending on what comes first in each case.
The bodywork is even subject to a corrosion protection warranty of ten years, with no mileage limit.

Spare parts

You will have a warranty of two years (or 20,000 km) on spare parts. For all other parts, a warranty of one year (or 20,000 km) applies. Once again, it depends on which comes first.

Your partners in the Netherlands

Profile Banden & Onderhoud

Profile Banden & Onderhoud​

Profile is specialized in tire and car maintenance for all types of vehicles. Profile is the partner of Aiways Distribution Netherlands when it comes to the maintenance of the Aiways. Profile has specially trained technicians and advisors who know everything about the Aiways U5. Profile started out in the Netherlands as a tire specialist, but has expanded further and further into an all-round car service company with 180 branches in the Netherlands. You can contact Profile for expert and reliable car maintenance. Almost all branches provide a complete service and services package, from MOT to car window repair. Profile is complete in all-round car service!

​Although the Aiways U5 boasts up to 100,000 km of maintenance-free driving, you may wish to purchase the odd accessory for your Aiways U5. For these and all other services connected to your car (e.g. bodywork repairs and other maintenance work), our service partner Profile is on hand all over the Netherlands.

Profile Banden & Onderhoud​

Profile is specialized in tire and car maintenance for all types of vehicles. Profile is the partner of Aiways Distribution Netherlands when it comes to the maintenance of the Aiways. Profile has specially trained technicians and advisors who know everything about the Aiways U5. Profile started out in the Netherlands as a tire specialist, but has expanded further and further into an all-round car service company with 180 branches in the Netherlands. You can contact Profile for expert and reliable car maintenance. Almost all branches provide a complete service and services package, from MOT to car window repair. Profile is complete in all-round car service!

​Although the Aiways U5 boasts up to 100,000 km of maintenance-free driving, you may wish to purchase the odd accessory for your Aiways U5. For these and all other services connected to your car (e.g. bodywork repairs and other maintenance work), our service partner Profile is on hand all over the Netherlands.

Intuitive and straightforward charging with the Aiways U5

Whether you are only travelling short distances on a daily basis or regularly embarking on long journeys,the Aiways U5 has the perfect charging solution for every scenario. You will soon notice that ‘slow’ alternating current (AC) charging is usually perfectly adequate;    however, the Aiways U5 also offers ultra fast direct current (DC) charging, with up to 90 kW, at Hypercharger stations.

Conveniently charge your Aiways U5 via your household electricity supply. Whether at home, in the office or on holiday, you can charge your Aiways U5 at all standard 230V household power sockets thanks to the ICCB charging cable, which comes as standard. We recommend that you ask your favourite electrician to check your household electricity supply to verify that it can handle the load without any issues.

More

Simply connect the vehicle to the electricity supply overnight – just like with your phone – and get behind the wheel of your fully charged Aiways U5 in the morning.

If you are unable to charge your vehicle at home or in the office, Aiways offers access to a comprehensive global network of charging stations. For example, you could charge your U5 when shopping, eating out or going about your other daily activities.

An even more convenient option is charging your Aiways U5 overnight with a wall unit, with up to 6.6 kW¹.

Simply connect your vehicle to the wall unit using the type 2 charging cable for AC charging stations (cable also supplied as standard). This cable also allows you to use a wide range of public charging stations. Depending on the electricity provider, the power available at public charging stations may vary.

¹ Maximum charging power at 32 A.

Any other questions?

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your U5

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Aiways ist für meine oben genannten personenbezogenen Daten bis zur Übermittlung an die Social Media Partner verantwortlich.Wenn ich meine Einwilligung widerrufe, wird Aiways die Löschung der von Aiways weitergebenen personenbezogenen Daten bei den Social Media Partnern veranlassen
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CO2-Efficiency:

Combined electricity consumption1 in kWh/100 km: 13.8 (NEDC); 17.0–16.6 (WLTP)
Combined CO2 emissions1: 0 g/km
Efficiency class: A+

¹The stated figures have been calculated using the legally required measurement techniques. Previously, consumption figures were measured using the New European Driving Cycle (NEDC). Since 1 September 2017, certain new vehicles have been given type approval in accordance with the Worldwide Harmonised Light Vehicles Test Procedure, WLTP). Compared with NEDC, WLTP represents a more realistic procedure for measuring electricity consumption. As of 1 September 2018, NEDC is gradually being replaced by WLTP. The electricity consumption figures measured using WLTP are, in many cases, higher than those measured using NEDC, which is attributable to the more realistic test conditions associated with WLTP.

We are currently legally obliged to state the NEDC figures. In respect of new vehicles that have already been granted type approval in accordance with WLTP, the NEDC figures are derived from the WLTP figures. Until it becomes mandatory, the statement of the WLTP figures is made voluntarily. NECD values, which are given as a range, do not form part of the offer, as they do not relate to a specific vehicle. They serve solely to facilitate comparison between different vehicle types. Aerodynamics, weight and rolling resistance may change due to optional extras and accessories and have the ability – just like personal driving style and weather/traffic conditions – to influence the electricity consumption and on-road performance of a vehicle. In terms of electric vehicles, in particular, higher or even significantly lower consumption figures may be recorded in real-life conditions.

For more information on the official electricity consumption of new passenger cars, please refer to the Guide on the Fuel Economy, CO2 Emissions and Power Consumption of New Passenger Car Models, which is available free of charge at all outlets, from DAT Deutsche Automobil Treuhand GmbH, Hellmuth-Hirth-Str. 1, 73760 Ostfildern, Germany, or at www.datgroup.com